Thank you for choosing Factorydirectpatioumbrellas.com

• Factorydirectpatioumbrellas.com sells directly from manufacturers of high quality designs, plans, products and equipment for your backyard.
• All products sold are new and not reconditioned, and carries a full manufacturers warranty unless otherwise stated.
• We only offer the best equipment, from the most reliable manufacturers on the market today with the highest attention to product quality and their warranty.

Terms and Conditions of Sale

Prices

All prices and specifications are subject to change without notice. Factorydirectpatioumbrellas.com shall not be held liable for graphic, clerical, typographical, and printing errors. While great care is given to our site and publications, errors do sometimes arise and for that we apologize.

Returned Merchandise

Any merchandise returned without the RMA# number and not sent freight paid will be refused. Please see complete policy below.

The return of a non-defective item

All returned merchandise must have a return material authorization number (RMA#) on the outside of the box.  Returns to be authorized,  must be made within 30 days from the date of purchase or 10 days of receipt of order, whichever is later.     Non-defective returned merchandise must be in original, unopened packaging, in condition allowing it to be resold. A 20% restocking fee, and all shipping charges/processing fees will be deducted from any credit due on all returned merchandise unless other prior arrangements have been made with Factorydirectpatioumbrellas.com.  All Product orders are considered valid until canceled. Orders not cancelled and cancellation acknowledged by Factorydirectpatioumbrellas.com prior to shipping will incur shipping charges and processing fees when merchandise is returned as per above..

No returns will be allowed if shipped by truck line, unless buyer pays freight both ways. Warranty service from the manufacturer's field warranty service centers is how these defective products will be handled or repaired. All orders must be inspected at time of delivery and damaged items must be refused at time of delivery. If customer accepts delivery and later finds damage, then the customer must file a claim with the shipping company. We do not buy back used umbrellas,so if your umbrella has been setup and used you own it.

 

Shipping

All Shipping of larger items that are delivered by common carrier freight (Truck), are to curbside only. The receiver is responsible for unloading the merchandise from the truck and should make arrangements to have some help when order is delivered. Items that declare "Free Shipping" or "Shipping Included" are for the contiguous 48 states only. A shipping surcharge may apply to orders for Hawaii and Alaska and some extremely remote areas of the country.

Inspect all items when received for shortage or damage. Factorydirectpatioumbrellas.com is not responsible for these occurrences. Any Shortage or damage To Shipped items should be Reported to the carrier at time of delivery. Any shortages and damaged items are the sole responsibility of the carrier. If not reported within 48hrs of receipt, there can be no claim of shipping damage or shortage.  We will assist you in anyway possible.

All shipping costs are estimated when you order. If they are different from your online order form you will be notified via E-mail of actual cost.

Warranty

Factorydirectpatioumbrellas.com does not express or imply any warranty. All Warranties are the responsibility of the manufacturer. Factorydirectpatioumbrellas.com expressly disclaims liability for any injury, loss, or damage arising from the use or inability to use an item sold by us. Our only obligation is to replace an item that is delivered defective and this obligation is limited. Warranty coverage is at the discretion of the manufacture-Not Factory Direct. Warranty does not cover umbrellas with wind damage or damage by misuse.

AS A AUTHORIZED RESELLER OF WANDA TECH WE WILL GLADLY ASSIST YOU WITH ANY QUESTIONS YOU MAY HAVE WITH ANY OF THE UMBRELLAS YOU PURCHASED FROM US. (SORRENTO-PORTOFINO MILANO-BAJA-ROMA)
NEED A MANUAL? PARTS LIST? TROUBLE SHOOTING GUIDE. JUST LET US KNOW WHICH MODEL YOU HAVE. ALTHOUGH WE DO NOT INVENTORY PARTS WE CAN ASSIST YOU IN GETTING THE HELP YOU MAY NEED.

JUST DROP US A E-MAIL-
Sales@factorydirectpatioumbrellas.com

SOUTHERN PATIO/BUTTERFLY UMBRELLAS SERVICE /PARTS
Sorry but we do not sell replacement canopys for Southern Patio-Umbrellas. 800-729-5033

CA Residents

Orders by California Residents may be subject to normal CA state sales tax on all sales. These monies will be in addition to and not already reflected in the pricing.