Re: ORDER
Thanks again for great customer service!
Feel free to use me as a very positive reference.
Carroll R
Pomona CA

Good Morning !!
I just wanted to send a "Thank you" as my umbrella arrived just in time for my family cookout this weekend. I got so many compliments on this umbrella that my family and friends want to purchase one for their home. Best purchase I've made this year.
THANKS AGAIN !!!
Lisa

Hi Rick:
Got your messages yesterday and I apologize as I was in meetings all day. We’ve rec’d our umbrella yesterday afternoon and it is absolutely gorgeous! While we have not put it up yet due to a business meeting my husband and I had last night, we plan on setting it up later today. I wanted to thank you for your follow up and diligence with regards to tracking, etc. Now that I know there is really a person behind the website, I am quite pleased in doing business with your company. We have yet to receive the umbrella in Florida; however, I’m sure it will show up any day now. I did get the tracking information yesterday.
Thanks again for all your help!
Regards,
L. HANSON

Thank you Rick for your quick reply and arranging the shipment of the umbrella so soon after I contacted you. It arrived 2 hours ago but it's too windy today to open it up. It's the most heavy duty umbrella I have ever seen...anywhere...I'm SO happy.
I will surely recommend your website to any of our neighbors because I have a feeling that this umbrella will raise questions, it's so large. I can't wait to see it open and enjoy the shade.

Thanks again,
Paula

Rick,
I would like to thank you for making my shopping experience with you affordable and extremely painless. As I had explained when I first contacted you a week ago, I needed an offset umbrella within two weeks for an event that I am hosting at my home on Saturday. With that said, you not only spent the time to discuss the umbrella that I was interested in purchasing but you also took the extra time to discuss the many colors available (which included just the right color). At this point, it is easy to say that I received really great customer service as you were really nice, extremely informative, and patient. However, when my umbrella arrived a whole week early with "white glove service", I would attest that I received nothing less than EXTRAORDINARY CUSTOMER SERVICE! I cannot thank you enough for all of your help and for taking the extra steps to ensure that I received just the right umbrella I wanted prior to my event.

Thank you again.

Best regards,
Donna
Upland, CA

Hi, Rick:

Thanks so much for the prompt service on our Portofino umbrella and stand. I really appreciated getting it this week. The landscapers poured the form for the post today. It would have been very unfortunate not to have it in our hands.

Thanks again,
Sarah Nash

Hi Rick,

I received the umbrella and then put it together on Saturday. You were right it is well made, easy to assemble and looks great. It was worth the wait. Thanks for your help and I will not hesitate to recommend others to order from you.

George

Dear Sir:

I am writing to you to let you know how happy we are with our new umbrella. We recently bought a new patio set which included a granite table. Since you can’t drill a hole in the table to put an umbrella through it, we had to find a cantilever type umbrella. We priced them locally to find a range anywhere from $1,500 to $2,500 and there was a 6 six delivery time! I did some research on the internet and came across your company. We ordered our umbrella from you and had it within a week. Not only was the timeframe incredible, but so was the quality, price and look of the umbrella. Not being able to physically see what you’re buying when you order online can be a little intimidating, especially when you’re spending $850. I am happy to say we were pleasantly surprised. Thank you for a wonderful experience.

P.S. The gentleman I called to speak with at your customer service center, (sorry, don’t remember the name) was also very friendly and helpful too.

C.K
Retail Advertising Manager

oDirect offers a large selection of the best Offset Umla $ Offset Patio Umbrellas with Offset Pole That wont offset your budget

Many Thanks for getting out my order as promised. I am very pleased with the quality of the umbrellas.
Again, Thank You.
KB, Advanced Technologies

Just wanted to say thank you.. We got the umbrella on
Saturday and love it.  The quality is great and
everything was just right. 
Joyce-BOYNTON BEACH,FL

We got our portofino umbrella - on time and in great shape. Our patio makeover is the talk of all our friends. Everyone comments about the umbrella and specially when the lights come on. Everyone wants your e-mail address and I highly recommend your umbrella with the contractors base.

p.l

orlando, florida

I new that our special order fabric would take a little longer then normal, but was well worth the wait,
Pics comin soon
M.


Thanks for the promt response and excellent service-Deltoro

Thanks for the quick reply and the order status update. I felt more comfortable ordering from a company that concentrates on umbrellas.


THANKS RYAN FOR BEING SO HELPFULL, I NEVER KNEW THAT THERE WAS SO MUCH DIFFERENCE IN THE QUALITY OF THE PORTOFINO 
WE PURCHASED COMPARED TO OUR OLD ONE.  I WISH WE WOULD HAVE KNOWIN ABOUT YOUR UMBRELLAS BEFORE.